Shipping policy
Shipping Policy
Order Processing
Processing times vary depending on the item ordered. Ready-to-ship items generally ship more quickly, while custom and made-to-order products require additional time for creation.
Any estimated processing or completion time provided on a product page or during communication with Damnation Hair refers to the time required to prepare your order for shipment and does not include carrier transit time.
If you need an order by a specific date, please contact us before placing your order. We are happy to discuss available options, but delivery by a particular date cannot be guaranteed unless specifically agreed upon in advance.
Domestic Shipping
Damnation Hair ships within the United States using USPS. Available shipping services and rates are calculated at checkout based on your order and destination.
Free standard shipping is available on U.S. orders of $75 or more.
Shipping estimates shown at checkout are carrier estimates and begin after your order has been completed and transferred to the carrier. Selecting a faster shipping service does not shorten the processing or creation time for an order.
If you require expedited or time-sensitive delivery, please contact us before ordering so we can determine the best available option for your needs.
International Shipping
International shipping is available to select countries and regions. Available destinations and shipping options will be shown during checkout.
International shipping rates are calculated at checkout based on the order and destination. Delivery times can vary significantly depending on destination, carrier service, customs processing, and other circumstances outside our control.
International customers are responsible for any applicable customs duties, import taxes, VAT, brokerage charges, or other fees imposed by their destination country, unless specifically stated otherwise during checkout.
Please ensure that your international shipping address is complete and accurate before submitting your order.
Tracking
Tracking information will be provided when available after your order ships. Please allow time for the carrier's tracking system to update after a label is created or a package is accepted.
Carrier Delays
Once an order has been transferred to the shipping carrier, transit and delivery are outside the direct control of Damnation Hair. Carrier estimates are not guaranteed delivery dates.
Weather, holidays, service interruptions, customs processing and other circumstances may cause delays. We will gladly assist with available tracking information if a shipment experiences an unexpected delay.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout. Please contact us as soon as possible if you discover an error.
If an order has not yet shipped, we will make every reasonable effort to correct the address. Once an order has been transferred to the carrier, we may not be able to redirect it.
Additional shipping charges resulting from an incorrect or incomplete customer-provided address, refused shipment, or package returned to sender may be the customer's responsibility.
Lost or Damaged Packages
If your order appears to be lost or arrives damaged, please contact us. We will review the situation and work with you and the shipping carrier as appropriate.
Please retain damaged products, packaging and shipping materials until the issue has been resolved, as photographs or other documentation may be required.